Returns

Returns

Please note: as our goods are personalised, bespoke and made-to-order to your specific requirements they are non-refundable, unless faulty.

If for any reason your order is damaged upon arrival, you may return it to us within 14 working days of receipt, for which we will offer you an exchange or a refund. 

Please state why you are returning them and whether you want a refund or exchange. Please repack the items carefully and we will provide a return address via email.

Luna Creates Ltd. cannot be responsible if your parcel is lost in transit upon return to us. We strongly recommend that you obtain proof of posting when making a return.